Privacy Policy

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At Legacy Plumbing and Heating Ltd., we take your privacy seriously.

This policy explains what personal information we collect, how we use it, and how we keep it safe when you use our website or get in touch with us.

If you have any questions, you can contact us at:
📧info@legacyplumbingand heating.co.uk
📞07447921260

What information we collect

We may collect the following information when you contact us or use our website:

• Your name 
• Phone number 
• Email address 
• Address or postcode 
• Details about the work you need 
• Any photos or files you choose to send us 

We only collect what we need to respond to your enquiry and provide our services.

How we use your information

We use your information to:

• Respond to your enquiries 
• Provide quotes and carry out work 
• Communicate with you about your job 
• Improve our services 
• Marketing and reminders

We do not pass your information on to third parties for advertising.

Lawful basis for processing

Under UK data protection law, we rely on:

• Legitimate interests – to respond to enquiries and provide services 
• Contract – when we are carrying out work you’ve requested 
• Consent – if you choose to contact us or provide information

Sharing your information

We do not sell or share your personal information with third parties for marketing.

We may share your information with trusted third parties where necessary, such as:

• Suppliers or engineers involved in your job 
• Service providers (e.g. email or website hosting) 

We only share what is necessary and ensure it is handled securely.

How we store your information

We take reasonable steps to keep your information safe and secure.

Your data may be stored:

• In secure email systems 
• On password-protected devices 
• Within trusted software systems used to run our business 

We keep your information only for as long as necessary to provide our services and meet legal requirements.

Your rights

You have the right to:

• Access the personal data we hold about you 
• Ask us to correct inaccurate information 
• Request that we delete your data 
• Object to how your data is used 

To do this, please contact us using the details above.

Cookies

Our website may use cookies to improve your experience.

Cookies are small files stored on your device that help the website function properly.

You can control or disable cookies through your browser settings.

Third-party links

Our website may include links to other websites.

We are not responsible for how those websites handle your data, so we recommend checking their privacy policies.

Changes to this policy

We may update this privacy policy from time to time.

Any updates will be posted on this page with a revised date.

Contact

If you have any questions about this policy or how we handle your data, please contact:

Legacy Plumbing and Heating Ltd.
📧info@legacyplumbingand heating.co.uk
📞07447921260